F+F Mechanical Enterprises, Inc. is a New England-based HVAC, plumbing, sheet metal, and equipment contractor. Family owned and operated since 1982, F+F’s leadership strives to continuously improve operations by integrating state-of-the art technology, promoting staff training, and continuously improving for a safe work environment for all its employees. When the company needed better project visibility and integrated workflows between the field and office, it turned to ViewpointOneTM.
Due to Sage 300® CRE’s accounting centric functionality and design, F+F Mechanical restricted access to the accounting team. Without the ability to self- serve, operations were reliant on the accounting team for financial information and workflow. Information captured in the field is manually entered into the ERP, as well as a third-party payroll system and Excel for tracking purposes. Triple entry increased operational costs and risks from transcription error while impacting the accounting team’s efficiency and diverting focus from higher value activities. Job financials, distributed via printed reports, might not reflect the very latest information, making it harder for project managers to identify and mitigate problems early.
Email-centric communication among the extended project team left no central record of communications. Construction documents and drawings, stored on a network drive behind a VPN, were not easy to access — especially on jobsites with weak internet. Without automation and document control workflows, cycle times stretched out and operational costs were higher.