That’s why each business has their own Customer Success Manager, dedicated to understanding your unique business challenges and helping to train your teams on Trimble Viewpoint software.
For the first year after implementation is complete, you’ll have access to a single point of contact that knows your business and can help set your team up for success.
Every Trimble Viewpoint customer has access to four programs designed to help your team be successful and get the most out of their experience. The Customer Success Manager will help familiarize your users with the vast array of resources at their disposal.
Your one-stop place for support and product knowledge. Chat with support specialists, open a support ticket, troubleshoot technical issues, download the latest software updates and releases, access product resources, and more!
Find quick tips to improve your workflows, learning plans that guide you through role-based training programs, live instructor-led courses and certification programs designed to make you the expert your company needs.
Your online peer user community. Members can easily connect with other users and participate in active discussion forums. The community also offers you product tips and resources, opportunities to share your product feedback and insight, easy registration for customer webinars, information from industry thought leaders, industry best practices, and more. Earn rewards for participation!
Designed to give you access to comprehensive product documentation for a number of products and versions in a single location. Dynamic search capabilities allow you to find Help content for multiple products and versions, and the ability to create a PDF of entire sections of content.