World-class Customer Support that Stands Behind the Software

It takes more than just innovative technologies and intuitive software to be successful.

Our high-performance software is backed by an experienced global customer support organisation.

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Focus On Innovation

Our continued focus on innovation delivers functional upgrades that keep pace with market trends and requirements, and helps keep your business productive.

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Ongoing Customer Support

The team provides ongoing check-ins to address priorities and high-risk projects, plus live support and training, and demos, tips and tricks, and best practices at your disposal.

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High Quality Tech Services

We deliver responsive, high quality technical support from capable professionals. You can log requests electronically or initiate chat sessions for immediate feedback from expert support teams.

Help for those new to Trimble Viewpoint, or new to construction technology.

We’re here to help you in your journey, whether you’d prefer to call, email, chat, or browse our vast library of customer support, resources, and blogs–our ongoing support channels help you when you need it.

Extensive Support

Utilise extensive online support resources from our convenient, easy-to-use Customer Portal, with comprehensive 24/7 access to answers, online case submission case management, downloads, status updates, access to known issues, and online chat during business hours

Educational Resources

Access a vast library of educational resources, including webinars, videos, tutorials, and articles to build your skillset and improve your user experience.

Here When You Need Us

Get frequent product enhancement releases, timely answers from our expert support team, and comprehensive online support. We work hard to provide fast responses and high-effective technical assistance so that your business remains productive.

Access Support When You Need It

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Search the Portal

Discover knowledge-base articles, issue help and detailed product information that can provide both immediate answers to issues and extended solution know-how

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Submit a Case

Submit a ticket for challenges and issues

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Get Phone Support

Our support specialists are standing by to help when you need it

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Provide Product Feedback

We welcome your feedback and use it to improve and develop new secure and connected technology solutions

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Chat With Us!

We’re here when you need us! Login for immediate access

Unexpected Issues? We Can Help

We’re here to help customers so that the software meets your expectations.

From troubleshooting complex accounting systems to other inbound requests that span multiple use cases, our goal is to get you the result you want. That’s why we offer Customer Support regardless of the software or services purchased—without extra billing or charges.

  • Maximise your investment in Trimble Viewpoint software with frequent releases/updates and new versions to improve your user experience
  • Reduce time to productivity by taking advantage of new features
  • Stay current with the rapid pace of construction automation, and prepare for the future
  • Decrease the risk of delays with technical support from multiple channels
  • Fast-track the resolution of urgent issues with experienced support specialists
  • Access industry-leading rapid responses to questions
  • Leverage expert application and licensing support
  • Take advantage of experienced systems and infrastructure support
  • Access resources 24/7 via the channel of your choice
  • Receive live support assistance 9:00am to 6:00pm Monday through Friday AEST/AEDT

Your Success Means Everything to Us

Get a demo of Trimble Viewpoint, and a look at our top-notch support.

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