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Smoother Processes
"The technicians are able to assess the job, the requirements,
and the priority levels of maintenance and repair jobs," Perrett
said. "They don't have to pick up the phone to have someone
tell them where they're going to next, or what the job is about
and what's required to do."
WSP's tech-forward approach to running its business has also
had an impact on its clients, and they've noticed. Faster work
turnarounds, higher quality work, fewer delays and, better
transparency and have led to stronger customer experiences.
"I think the proof in the pudding is they're regularly giving us
even more work to do, and we're taking on even more project
management work because we can deliver that work in real
time now," Perrett said. "Being able to provide a service delivery
form that is specific to each type of project really helps improve
the process and the transparency and communication with
our clients on these projects. We can package all of those
documents up neatly, which allows our work to be easily
audited and checked against. Because Field View's forms are
customisable and built for the particular need or project at the
time, it makes it easier for our clients and we ultimately win
more work because they trust our process."
Because Field View's forms are
customisable and built for the
particular need or project at the
time, it makes it easier for our clients
and we ultimately win more work
because they trust our process.
— Shaun Perrett, Services Finance and
Business Systems Director, WSP Services
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