Issue link: https://www.viewpoint.com/resource-library/i/1084643
CHALLENGE With so many key projects around the Houston metro area, the company maintains a stable of 1,000+ employees. However, as projects come and go, hundreds of more employees can be added at any given time, depending on needs. That means Tellepsen's HR and payroll professionals have their hands full, consistently onboarding new hires — up to 3,000 per year — processing paperwork like I-9 forms and company policy agreements, setting up wages and payments and much more. And, up until recently, they were handling these critical tasks via manual processes like paper, pen, spreadsheets and email. "We were doing all of our onboarding manually," said Maryanne Henn, Tellepsen's HR director. "Then, we would scan all those documents and manually enter a new hire into Vista. You'd have to populate each field manually, from eyeballing the piece of paper and then typing it in, which, of course, creates many data entry errors — human errors, mixing up numbers, mixing up dates. So that was a big challenge for us." Henn said that HR staff would sometimes have to sit with new hires for a half-day or longer just to make sure all of the paperwork was correct and that all tasks needed to effectively onboard the employee were carried out. If larger groups of workers needed to be onboarded together for projects, the process could take a full day or longer. Users of Viewpoint's Vista ERP solution for more than a decade, Tellepsen knew it needed to modernize its employee onboarding processes. "When I started here a couple of years ago, I saw the process here and thought: 'okay, we need to look for something to help us with this,'" Henn said, noting that she had been working for a long time in automated HR management solutions with previous companies. We were doing all of our onboarding manually … so that was a big challenge for us. — Maryanne Henn, HR Director, Tellepsen Builders