VIEWPOINT.com | +1 800.333.3197
This suggests the impacts were felt organisation-wide. Namely due
to the system limitations, manual cost reporting together with the
associated risks of human error and system workarounds, the CA's
reports were not always reflective of the payments made to date.
This meant finance had to tediously reconcile payments made in the
accounting reports to the cost reports which delayed the end of month
reporting process and the availability of management reports for
timely decision making.
In addition to the inflexibility of the old system, Melissa highlighted
the risks and frustrations associated with a paper-based office
environment.
"Previously all documents and communications were stored in
hardcopy. This meant that if an invoice or subcontract claim was lost,
for example, I'd have to go back to the accounts department and ask
them to fetch the original copy. Duplication of invoices also occurred
which increased the likelihood of claim adjustments being made twice
and therefore further due diligence was required to ensure invoice
approvals weren't second copies" she says.
The end result of all this was an unproductive method of operating,
with the inherent issues and risks of lost paperwork, paper shuffle from
department to department and from office to site and the overheads
associated with manual document retrieval.
I now have the
ability to track
movement for
each budget so I
accurately know
why trades are
showing gains
and losses and
what has been
affected through
variational work
or unforeseen
items that
directly impact
on the budget.
– Melissa Gesos
SJ Higgins
Contract Administrator
