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Additionally, Sanson said, Spectrum's powerful document
imaging capabilities further helped streamline processes.
"With the amount of paper we were accumulating and sorting
though, it started to get out of hand and we needed to go
electronic," Sanson said. "Now, it's so streamlined that today
if a customer calls in and has a question about an order, we
can immediately go in and pull up the invoice and the tickets
associated with it and not be sorting through boxes and boxes
of tickets trying to find the right one so we can make a copy of it
for them."
It's saving time, it's saving us storage and it's saving us money
on tickets as well because we no longer have to print as many
tickets as what we used to. With document imaging, we don't
have to store paper tickets in multiple places. Everything is
inside Spectrum. It has really allowed us to move forward and
address a lot of issues and get control of our whole operation."
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