3 Minute Read
January 28, 2020
Though the COVID-19 pandemic has ended, its abrupt impact on the businesses of construction served as a reminder that preparing for times of uncertainty can make a tremendous difference in the ability to weather tough times.
Expanding your construction business to offer service will not only help grow your business today, it can help you prepare for unpredictable market shifts and events in the future. Why? Well, service work isn’t as cyclical as construction, has higher margins and less risk. Service work is an ideal complement to construction because it requires a similar skill set and allows you to retain and repurpose talent when work slows by shifting workers between construction and service.
Service contracts also lead to ongoing customer relationships that can generate more construction work. With a service contract in place, an owner is more likely to reach out to your business for new projects because they have an existing relationship and trust your work. On the flip side, it’s easier to win service contracts for a construction project you’ve successfully completed. It’s a win-win in which service and construction feed each other to help grow your business.
Construction businesses that have expanded to service have learned that, from the start, it’s important to get a few foundational elements right.
With these important roles filled you’re ready to think about the rest of the team and the resources you’ll need. It may be tempting to go big but starting with a few service technicians and vehicles will allow you to move forward with less risk and refine your process before expanding.
As with any new venture, it’s helpful to understand the challenges you could face so you’re prepared to avoid them. With the right service management technology in place, these common hurdles are easy to overcome:
Today’s leading contractors are turning to modern service management solutions like Trimble Viewpoint's Service Tech and Vista Field Service, equipped with the latest mobile technologies that connect the field with the office. Empowering technicians by providing better access to information and more authority to make decisions in the field not only increases their commitment to the work that needs to be done, it bolsters their contribution to the company’s overall health. Technicians can focus on the actual work rather than the paperwork and customers will enjoy a deeper level of satisfaction with the speed and accuracy of the work being done.
As part of the connected, cloud-based Trimble Construction One suite, with specific features designed to streamline service workflows, these solutions allow users in the back office to easily manage service contracts and create work orders with a few clicks of a mouse, relying on powerful client contact databases to fill in historical and site information. Intuitive dispatch boards can schedule technicians and allow the flexibility to change their work on the fly based on priority or availability. Service contracts can also be automatically drafted and sent out for review and renewals, saving countless hours of preparation.
Want more to learn more about how these solutions could help your company expand into service, or interested in your own personal demonstration of Service Tech or Vista Field Service? Contact us today!
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