3 Minute Read
March 17, 2020
You need to know how to get the help you need. Let us walk you through a few resources, starting with our Customer Portal, your entry point for so much of the Viewpoint ecosystem.
We understand that it can be challenging to know the best place to get help so we've made one spot where you can start every time: the Viewpoint Customer Portal. From there, you can:
Any authorized user at your company can set up your account for access to the Customer Portal.
The Viewpoint Academy is your all-in-one resource for product training. It includes everything from quick tips to improve your workflows, learning plans that guide you through role-based training programs, live instructor-led courses and certification programs designed to create expert — and efficient — product users.
Once an authorized user at your company sets up your account in our Customer Portal at support.viewpoint.com, you will receive a welcome email for the Viewpoint Academy with a link to set your password. Once your password is set, you can begin your learning journey at academy.viewpoint.com!
The info and links below are intended to provide administrators of Viewpoint software with fast access to information for inviting and configuring remote users to ensure team member access and business continuity. We will add/update this info frequently. If you need urgent help, please contact Viewpoint support.
If your organization does not have your Viewpoint ERP deployed in Viewpoint’s cloud, and is running ProContractor, Spectrum, or Vista locally on your own servers, you still have the ability to provide remote access to your system for workers who may be working from home at this time.
Vista Remote Link (VRL) provides the ability to run Vista over the internet, using the standard Vista client outside the LAN and a reverse proxy server.
Use of a VPN or remote connectivity software is not needed. Your users can securely access the Vista database using any available internet connection. Wi-Fi connections found in most home networks can provide the needed internet connectivity.
Please see the Vista installation guide for the necessary system requirements and steps to set up VRL.
Users can connect to Spectrum remotely directly or by using a corporate VPN. Please read through this Overview Guide to see which option is right for you.
COVID-19 Contractor Resources: As the global COVID-19 situation has evolved, we've been putting out quite a few resources that can help, which we've gathered into a single blog post. Everything from self-care to sports news in the age of COVID is contained within.
What We Know About Maintaining Compliance with the Family First Coronavirus Response Act: We've put together a recap of the FFCRA and how you can comply in this blog post. It also provides access to the directions in the Customer Portal and the webinar we're running on the same topics.
How COVID-19 is Changing How We Work: Our initial post, a week or so ago now, about the changing realities we're facing around working remotely and how we're adapting to drive business continuity, for both you and ourselves.
The Viewpoint Construction Technology Blog: We encourage you to stay connected to our blog. We cover everything from What's Your Company's Crisis Plan? to One Dozen Reasons Contractors are Moving to Cloud-Based Construction Software at least a couple times a week. Plus, we've ramped up production to help accommodate the speed of change so don't forget to subscribe to get a digest in your inbox weekly.
Thank you to all of you for inquiring about us as well. We appreciate it so much. We're doing a lot to stay together as a team and support you the best way we know how. Most of our tools for our employees are internal and accessible there only, but just so you know some of what we're doing:
We'll keep adding to this page as the resources continue to pile up, but as always, if you have a question or need information, you can contact us at any time. If you're a customer, we recommend you start with the Viewpoint Customer Portal please! It's there for you, as are we.